Airport Transfers

Airport Transfers

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R 497.00
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As an airport agent you will be assigned to various and multiple customer touch-points. One of those key touch touch points are at the transfer desk/transit counter.
This download has been designed to provide you with up to date industry related knowledge on how to:
  • Define and differentiate transfer customers
  • Understand the procedures and policies in handling connecting customers
  • Understand the meaning of overbooking and mis-connection
  • Identify and deal with various transfer challenges
  • Recognize and care effectively for special handling customers

Upon purchase, the download will be automatically e-mailed to you.