As an airport agent you will be assigned to various and multiple customer touch-points. One of those key touch touch points are at the transfer desk/transit counter.
This download has been designed to provide you with up to date industry related knowledge on how to:
- Define and differentiate transfer customers
- Understand the procedures and policies in handling connecting customers
- Understand the meaning of overbooking and mis-connection
- Identify and deal with various transfer challenges
- Recognize and care effectively for special handling customers
Upon purchase, the download will be automatically e-mailed to you.